Shipping policy

Comphy works to process and dispatch orders as efficiently as possible. Delivery timelines may vary based on product type, destination, carrier capacity, and local conditions.

Order processing

Orders are typically processed after payment is authorized. Processing time may vary during high-volume periods, product launches, holidays, or when additional verification is required.

Shipping estimates

Estimated delivery dates are provided for convenience only and are not guaranteed unless expressly stated. Delays can occur because of carrier disruptions, weather, customs, remote-area service, or events outside our reasonable control.

Shipping address accuracy

Customers are responsible for providing complete and accurate shipping details. We are not responsible for delays, loss, or additional fees caused by incorrect address information.

Risk of loss

Risk of loss and title pass to the customer upon delivery to the shipping address or as otherwise required by applicable law.

Missed delivery and refusal

If a shipment is refused, returned, or cannot be delivered because the recipient is unavailable or the address is incomplete, additional shipping, storage, handling, or restocking charges may apply.

Inspection on delivery

Please inspect your order promptly upon delivery. If there is visible shipping damage, document it with photos and contact us as soon as possible.

International orders

For international orders, customs duties, import taxes, brokerage fees, and similar charges may apply unless stated otherwise at checkout. Customers are responsible for complying with local import requirements.